FAQ

Can I send the box as a gift to someone?

Yes! You can easily send this as a gift to someone else. All you need to do is enter a different shipping address when you enter checkout.  We think this is a great gift especially for bachelorette/bachelor, newlyweds, anniversaries, birthdays, vacations, and other special occasions or milestones.

 

When can I expect to receive my first box once I order?

All orders are billed when your order is placed and billed once a month after that. Mystery Pleasure Boxes are shipped all month long so orders are shipped 2-3 days from subscription date.

How Do I Track My Order?

Active subscribers will receive an email with their tracking number when their order ships. 

*Note: Canadian customers will not have a tracking number.

 

Can I skip a month or put this on hold?

Yes, if you are going to be out of town or need to put things on hold for a while let us know.  We can arrange this for you.

 

Is There A Deadline To Order To Make Sure I Get My Box This Month?

No, there is no deadline to order now.  We ship all month long and your first box will ship out within 2-3 business days of your order.

 

Can I track my order?

Yes, when your order ships you will be able to track your order with the email confirmation and tracking information.

 

Is there a shipping charge?

Nope! Shipping is included in the price of your box.

 

Do you accommodate allergies?

We cannot accommodate allergies at this time. We suggest you read all product packaging before using anything you are unsure of or try a test patch if you are not sure if you will have an allergic reaction.  If you are not sure of the product and think you may have an allergy please give the product to a friend to try or dispose of it. Although we'd love it if everyone had a Mystery Pleasure Box we realize allergies can be serious and recommend not purchasing a subscription if you are sensitive to allergies. 

 

Do your products protect against STD's or pregnancy?

No unfortunately we do not warrant any of the products in your pleasure pack to protect against unwanted pregnancy or sexually transmitted disease. We recommend always practicing safe sex.

 

How do I cancel?

We'd hate to see you go.. but it's easy!  Send us an email at info@mysterypleasurebox.com. Don't forget to tell us who your subscription is billed under (First name, Last name, and Email address.)  We'll cancel the next subscription provided it hasn't already shipped. If it has already shipped that will be the last one you receive.

Are there returns/exchanges? What do I do if I receive a product I don't like?

Due to the nature of the products we cannot take returns or exchanges on any items, regardless of whether they are opened or unopened. If you receive a product you do not want or like we suggest giving it to someone else to try or just try it... You may be surprised and actually like it. Please also send us an email and let us know so we can improve our service. We will try and make it up to you next time and surprise you with something more suited to your taste!

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